San Antonio Regional Hospital

  • I.T. Service Desk Specialist

    Department
    Information Technology
    Status
    Regular Full-Time
    Shift
    8:00am - 4:30pm
    Weekly Hours
    40
    Requisition ID
    2018-6436
  • Overview

    POSITION SUMMARY

    Focus of this position is on managing the service issues reported to the Information Technology (IT) Department. Responsible for all aspects of IT Customer Support using management guidelines as resource.

    Primary Shifts:

    Thursday             7am – 3:30pm

    Friday                    7am – 3:30pm

    Saturday              3pm – 11:30pm

    Sunday                 3pm – 11:30pm

    Monday               3pm – 11:30pm

              
    MINIMUM QUALIFICATIONS

             
    EducationHigh School diploma or GED required. Bachelors Degree in Computer Science and/or Business Systems is desirable. 

             
    Experience: Two years experience with increasing responsibility in IT Customer Support using the Help Desk, and/or Service Desk with ITIL service management best practice.

              
    Knowledge and Skills: Excellent verbal and written communication skills. Strong organizational skills and attention to detail.  Must be familiar with all aspects of the Microsoft Windows and Client/Server environments.  Must have the ability to troubleshoot and help resolve all types of client hardware and software related problems.  Have a working knowledge using Microsoft Office products such as Word, Excel, and Outlook.  Understanding of use of remote location support tools.  Knowledge of the Service-Now.com application a plus.

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