Focus of this position is on managing the service issues reported to the Information Technology (IT) Department. Responsible for all aspects of IT Customer Support using management guidelines as resource.
Thursday 7am – 3:30pm
Friday 7am – 3:30pm
Saturday 3pm – 11:30pm
Sunday 3pm – 11:30pm
Monday 3pm – 11:30pm
Education: High School diploma or GED required. Bachelors Degree in Computer Science and/or Business Systems is desirable.
Experience: Two years experience with increasing responsibility in IT Customer Support using the Help Desk, and/or Service Desk with ITIL service management best practice.
Knowledge and Skills: Excellent verbal and written communication skills. Strong organizational skills and attention to detail. Must be familiar with all aspects of the Microsoft Windows and Client/Server environments. Must have the ability to troubleshoot and help resolve all types of client hardware and software related problems. Have a working knowledge using Microsoft Office products such as Word, Excel, and Outlook. Understanding of use of remote location support tools. Knowledge of the Service-Now.com application a plus.