POSITION SUMMARY

The Patient Experience Coordinator serves as a frontline ambassador for our hospital’s commitment to service excellence. In this high-touch role, you will enhance the patient and family journey through proactive engagement, empathetic communication, and swift, real-time service recovery. By partnering across departments, you ensure each interaction reflects our values of compassion, respect, and quality — all while identifying opportunities for continuous improvement.

MINIMUM QUALIFICATIONS

Education: Bachelor’s degree in Healthcare Administration, Communications, Hospitality, or related field (preferred).

Experience:  2–3 years of customer service or patient relations experience in healthcare or hospitality.

Knowledge and Skills: Individual must have excellent administrative, organizational, clerical skills and exceptional interpersonal skills.  Must be computer literate with a working  knowledge of MS Word, MS Office, and Excel applications.

Physical Requirements:  Must be able to perform the essential physical requirements of the job.

PAY RANGE

$27.82 - $41.74

The posted pay range reflects the lowest to highest pay that was available for this position at the time of posting and may be subject to change.  Salary offers are determined by candidate’s relevant experience and skills.  For per diem positions, a standard rate is used based on market data and not the candidate’s individual experience.