JOB SUMMARY

Focus of this position is on managing the service issues reported to the Information Technology (IT) Department. Responsible for all aspects of IT Customer Support using management guidelines as resource.

          
MINIMUM QUALIFICATIONS

         
Education: High School diploma or GED required. Bachelors Degree in Computer Science and/or Business Systems is desirable. 

         
Experience: Two years experience preferred with increasing responsibility in IT Customer Support using a Service Desk management tool.

          
Knowledge and Skills:  Excellent verbal and written communication skills.  Strong organizational skills and attention to detail.  Must be familiar with all aspects of the Microsoft Windows and Client/Server environments.  Must have the ability to troubleshoot and help resolve all types of client hardware and software related problems.  Have a working knowledge using Microsoft Office products such as Word, Excel, and Outlook.  Knowledge of remote control tools.  Knowledge of a Service Desk management tool.

Physical Requirements:  Must be able to perform the essential physical requirements of the job.

PAY RANGE

$22.83 - $34.25

The posted pay range reflects the lowest to highest pay that was available for this position at the time of posting and may be subject to change.  Salary offers are determined by candidate’s relevant experience and skills.  For per diem positions, a standard rate is used based on market data and not the candidate’s individual experience.